Shipping policy

Shipping costs

Free metro shipping on most orders. Additional shipping charges to some areas and for large items will be calculated at checkout.

You'll see the exact shipping cost for your postcode at checkout before you pay. We don't ship outside Australia at this time.

Where your order ships from

Your order is dispatched from our warehouse partners here in Australia. If you order more than one item, they may arrive in separate parcels on different days.

Tracking

We'll email you tracking details as soon as your order is on its way. If the tracking link doesn't open, copy the tracking number into the courier's website.

Delivery times

Delivery times depend on where you live. Metro areas usually receive orders sooner than regional and remote areas. Orders placed on weekends or public holidays are processed on the next business day.

Your phone number

Please include a phone number at checkout. Our couriers use it if they need to contact you about your delivery.

Damaged or missing parcels

If your parcel arrives damaged or doesn't arrive, email us at hello@chloeandoscar.com.au as soon as possible (ideally within 10 days of the expected delivery date) and we'll sort it out.

Wrong address

Please check your delivery address before placing your order. If you notice a mistake, email us straight away and we'll do our best to update it before your order ships.